Sports Injury Physio FAQ

No. Anyone can make use of our services. Whilst SIP specialises in treating sports injuries, we also provide treatment and support for anyone suffering with regular musculoskeletal (joint, muscle, ligament, tendon etc.) injuries.

Most injuries involving joints, ligaments, tendons, muscles and nerves (musculoskeletal injuries) are suitable for treatment via the internet. You are welcome to ask Maryke if you are not sure.

95 % of a diagnosis in clinical practice is made from carefully listening to the history the patient provides, combined with the findings of specific movement tests.

At SIP we take a detailed history via video calls and we then instruct patients to perform certain movements, just as we would in practice. You can also upload pictures of your injured body part or video clips of you running etc. for further analysis. We may also guide you through a self-examination of your injured body part to identify specific ligaments and muscles.

All structures in the body have a specific time it takes to heal, depending on the type and severity of the injury. While a massage may make you feel better, research has shown that the most effective way of treating injuries is by providing a mixture of carefully graded rest and exercise.

If you do too much too early you cause further breakdown of the tissue. Rest or protect the injury for too long and you can prolong your healing process or even cause yourself chronic pain.

At SIP we provide you with a carefully graded exercise programme and assist you throughout your recovery.  We always give clear guidelines as to how much discomfort you can expect, if any, and you can contact your physio at any time to ask for advice. Your treatment plan will also include ways that you can apply self-massage or other techniques if appropriate.

Always. We pride ourselves in helping people recover from injury and empowering them to maintain an active lifestyle. Early diagnosis and timely referrals are key to this process. Acknowledging our limitations and providing someone with a referral that leads to a more speedy recovery helps to build our reputation.

Your physio will always provide you, as part of your treatment plan, with a description of how they expect your symptoms to change over time. This will also act as a guide to decide if further actions or referrals are required.

An exercise programme can fail for several reasons:

  • It was the wrong diagnosis and therefore the wrong exercises. At SIP we combine our years of experience in treating athletes with a detailed evaluation to provide you with a diagnosis.
  • It was the wrong intensity or type of exercise for that stage of the healing process. At SIP we provide you with ongoing support and tweak your rehabilitation programme if it is required.
  • You did not get a timely review or support throughout the programme. We are all different and what works for one person may have a totally different effect on the next. With SIP you have ongoing and convenient access to your physiotherapist and we encourage frequent communication between all parties. This way we can quickly identify if a certain exercise is not right for you and make appropriate adjustments.
  • You did not follow a graded return to sport. Whilst we always aim to help you return to sport as soon as possible, it is very important to do this in a gradual manner. The physios at SIP have years of clinical experience in helping people return to sport in a safe and effective manner.

No. A full recovery can never be guaranteed, not for ‘face to face’ or online consultations.

We can also provide this service via email and telephone conversations. This will however mean that you will have to fill out a few more forms yourself. We cannot provide this service if you do not have access to an email address.

Video call technology used by SIP include Skype and Google Hangouts but we are happy to accomodate you should you prefer a different application.

Yes, in theory you can make use of our services regardless of where you are in the world. There are, however, a few limitations you should be aware of, such as that we are currently unable to provide treatment for people resident in certain countries like the USA, Canada or Australia due to insurance restrictions.  You should also read our full Terms and Conditions before contracting  our services.

Our physiotherapists are all registered  with the UK’s regulatory councils which include the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy.  They are therefore licenced to treat patients in the UK.  The aim of this is to make sure that they meet the requirements to practice as physiotherapists and that they provide a high level of care to their patients. In short – it is set up to protect the patient.

Your country may not accept the UK’s standards and you should check with your equivalent of the HCPC before you make use of our services.

Yes. Choose PayPal as your payment method (you do not need an account). You will be redirected through to the PayPal website, where they will give you an option to pay with your debit or credit card or use your PayPal account if you have one.

Yes, you can request a copy of any of your clinical records that we have on file at any time. All you have to do is write to us and ask for it via our contact page or email us at . We will have to confirm your identity by asking you a few security questions before we can send the information. Please note that we will only provide electronic copies of your records.

Up to 5 hours before start of booking:

Booking dates and times can be changed free of charge up to 5 hours before the booking is due to start. Please email us at or send us a message through our contact page if you want to change your booking.

Between 5 and 1 hours before start of booking:

If you want to change a booking between 5 and 1 hours of its start time, you can do so once free of charge. If you want to change the same booking again within 5 to 1 hours of its start time, you will be charged a fee equal to 25% of the original booking cost. Please email us at or send us a message through our contact page if you want to change your booking.

1 Hour before start of booking:

You cannot change a booking within one hour of its start time. You will have to make a new booking and pay the full fee if you cancel a booking within this period.

Up to 5 hours before start of booking:

You will receive a full refund if you cancel a consultation booking more than 5 hours before its start time.

Between 5 and 1 hours before start of booking:

If you cancel a consultation booking between 5 and 1 hours of its start time, you will receive a 75% refund.

1 Hour before start of booking:

If you cancel a consultation booking within 1 hour of its start time you will not be eligible for a refund.

You can cancel a booking by going to your Account Dashboard. Click on the “Manage Bookings” tab which will list all your future bookings. Click on the green “Cancel” button to immediately cancel your booking. Alternatively, you may email us direct at or send us a message through our contact page to cancel your booking or discuss your refund. The date stamp on the message/email that shows when you’ve sent it will be used to calculate your refund.

Your refund will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account.