Follow-Up Online Physio Consultation


This plan includes:

  • A 25 minute Skype consultation
  • Reassessment of your injury
  • A progressed treatment plan
  • A written report
  • Letters to your GP, work etc. at your request
  • Unlimited support via email for 2 weeks

Please note: Only purchase follow-up sessions for injuries that have already been diagnosed through our clinic and within 3 months of your last consultation.


Who should use this plan?

Follow-up consultations are used to reassess your injury and progress or change your treatment plan. You should use a follow-up session if you want further treatment or advice for an injury that you have already had diagnosed through our clinic and your last consultation with one of our physios, regarding this injury, was no longer than 3 months ago.

Injuries can vary a lot in severity and heal at very different rates. A treatment plan has to be progressed and adjusted according to how the injury responds to treatment. It is entirely up to you to decide if and how often you want to continue with treatment, but your physio will be able to advise you on the best strategy to use.

If more than three months have passed since your last physiotherapy appointment, your physio will likely have to complete another full initial consultation. Bodies and circumstances change a lot in 3 months and we would run a risk of missing important information if we do not follow this process.

How it works

  1. Choose a date and time that suit you.
  2. Add this package to your basket and go to checkout.
  3. Complete the payment details and specify for which injury you are seeking a follow-up appointment.
  4. Pay via the PayPal website. You do not need a PayPal account and you can use your Debit/Credit card on their website.
  5. Log on to Skype or the agreed video app, at your booked time, to start your consultation.

Contact a physio

Do you have any questions about the online physiotherapy consultation process? Ask a physio for free via our Contact page. We aim to provide an answer within 12 hours (it may take longer on weekends and UK public holidays).

Changing a booking

Up to 5 hours before start of booking:

Booking dates and times can be changed free of charge up to 5 hours before the booking is due to start. Please email us at or send us a message through our contact page if you want to change your booking.

5 Hours before start of booking:

If you want to change a booking within 5 hours of its start time, you can do so once free of charge. If you want to change this or any other booking again within 5 hours of its start time, you will be charged the full fee for the booking that you are changing and you’ll have to pay the full fee for the new booking you make. Please email us at or send us a message through our contact page if you want to change your booking.


Cancellations & Refunds

If for any reason your delivered Online Physiotherapy Service or Coaching Services does not conform to the UK Sale of Goods Act of 1979 as amended, We will be happy to issue a credit or refund.

Up to 5 hours before start of booking:

You will receive a full refund if you cancel a booking more than 5 hours before its start time.

5 Hours before start of booking:

If you cancel a booking within 5 hours of its start time you will not be eligible for a refund.

You can cancel a booking by going to your Account Dashboard. Click on the “Manage Bookings” tab which will list all your future bookings. Click on the green “Cancel” button to immediately cancel your booking. Alternatively, you may email us direct at or send us a message through our contact page to cancel your booking or discuss your refund. The date stamp on the message/email that shows when you’ve sent it will be used to calculate your refund.

Your refund will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account.

Term and Conditions

Please review our Terms and Conditions of purchase before you make use of our service.


Your privacy is very important to us. You can review our Privacy Policy here. You can contact us via email at if you have any concerns about your privacy when using our services.

Maryke is an expert sports physiotherapist who provides online physio consultations using Skype. She is registered with the Chartered Society of Physiotherapy as well as the Health and Care Professions Council.


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